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GP Access Hubs

Improved access to GP appointments

GP access Hubs offer EVENING & WEEKEND APPOINTMENTS at FIVE SITES ACROSS BRENT

Hubs

Days

Opening Hours

Wembley Hub

Wembley Centre for Heath & Care

116 Chaplin Road, HA0 4UZ

Monday – Sunday

08:00 am – 8:00 pm

Willesden Hub

Roundwood Park Medical Centre

Robson Ave, NW10 3RY

Monday – Fridays

Saturday

4:00 pm – 8:00 pm

12pm – 4 pm

Central Middlesex

Park Royal Medical Practice

Acton Lane, NW10 7NS

Monday – Fridays

Saturday

4:00 pm – 8:00 pm

10 am – 2 pm

Temporary Northern Hub

The Stag-Hollyrood Practice

82 Stag Lane, HA8 5HA

Monday – Fridays

4:00 pm – 8:00 pm

Kilburn Hub

Staverton Surgery

51 Staverton Road, NW2 5HA

Monday – Fridays

Saturday       

 

4:00 pm – 8:00 pm

10 am – 2 pm

Please note:   Patients can be booked into any Hub.

How to book an appointment at one of the hubs

If you cannot get an appointment at your own GP Practice, ask for a GP Access Hub Appointment.

  • Your GP Practice will book the appointment for you.
  • You can also phone NHS111.
  • GP access hubs have access to your medical records were needed

Please note Changes to Repeat Prescriptions - From 1 September 2018

Pharmacist are no longer able to request Repeat Prescriptions on your behalf.

Please note in accordance with the above guidance patients are now advised to request all medications directly to the practice themselves as Pharmacies can no longer do this’

*Please see Prescriptions/ Prescribing Wisely Section for more information*

If you need to see a Doctor during the time we are closed you can attend:

 

If you need medical help fast, but it’s not a 999 emergency you can contact:

Brent Urgent Care Centre

Central Middlesex Hospital

Acton Lane

London, NW10 7NS

They are opened 24 hours a day - seven days a week Telephone: 0333 999 2575

 Alternatively if you require health advice or reassurance you can call:

NHS 111.

 If you urgently need a home visit during the time when the Practice is closed please call the out of hour’s service on:

0300 130 3015

https://www.youtube.com/watch?v=eU2UenPPV9w

See our Online Services section for further information on how to register for online services

GP Online Services  - NHS Services explained.  NHS Choices Explained

There is a range of on-line services that allow you to easily interact with your GP Practice 24/7.  To out how you can access this via your computer or mobile phone visit the following: http://www.nhs.uk/GPonlineservices

Iphone - https://itunes.apple.com/gb/app/nhs-brent-health-app/id1076894104?mt=8

Android - https://play.google.com/store/apps/details?id=uk.gov.lookinglocal.hfa.app771prod&hl=en_GB

Health Help App

 Information We Hold about you - Whole System Integrated Care

New changes to the care you receive by sharing your information to improve care - if you are attend your GP, a hospital, or any other NHS Community services, the Health Professional will need to have information about you in order to provide appropriate treatment and how you want to be treated.

 

For more information look on our Fair Processing Notice on the 'Whole System Integrated Care' tab or visit www.integration.healthiernorthwestlondon.nhs.uk.                                                                                                If you do not want your information to be shared please download the sharing of information Opt Out form forward it to the Pearl Practice in order to up-date your records. Information Sharing Opt Out Form

Text Message Reminders

 mobile phoneYou can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

 

 

New Data Protection Regulations from May 2018 (GDPR)

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like ot opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.

 

TELEPHONE ACCESS

Following a recent PPG Meeting, patients expressed concerns that they had sometimes experienced a long wait whilst contacting the Practice by telephone.  The Practice has taken on board your concerns and will be implementing the following:

From week commencing 8 February 2016, as well as 0208 795 6180 patients can also call the Practice on 0208 795 6184 between 9-11 am.  The Practice will be introducing additional admin support to assist with the high volume of telephone calls being made to the Practice during Peak times.  This will reduce the amount of time patients have to wait in order to wait in order to speak to the reception staff.

Patient Participation Group Members/Practice Patients

Further to comments and feedback raised over the year and after our last PPG meeting please see below a summary of the areas agreed to be looked at further with an action plan. Please send us any comments you have about the action plan or if you disagree with anything by email to breccg.pearlmedicalpractice@nhs.net or in person to the surgery.

PPG patient letter.pdf

We will publish our final end of year report by the 31st of March 2015 under the 'Patient Group' tab you see on the right.

Important changes to Local A & E Departments

A&E at Central Middlesex Hospital and Hammersmith Hospital will close at 9am on 10 September. Urgent care centres are open 24/7 at these sites to treat minor illnesses and injuries that are urgent but not life-threatening. In an emergency call 999.

Electronic Prescription Service (EPS)

We are always looking at ways to make things easier for patients and all service users. We are now live with the Electronic Prescription Service. This means that once you have dropped in your prescription we can send your new prescription electronically to your nominated pharmacy. This will save you having to come and collect the prescription. Read more about it on the tab on the right. Speak to your chosen pharmacy to get started.

The most time effiicient way to request routine regular prescriptions is to register with our online services and sign up to EPS. Within a few clicks, your request will be sent to us, we will send your new script to the pharmacy, all you have to do is collect your medications.

Care.data - use of your personal data

NHS England have set up a new service called care.data. They plan to extract data from GP services to gather information about patients and health problems in order to try and improve services.

They will begin to extract information from GP systems in the coming weeks. If you do not want your personal information leaving the surgery, please let us know as soon as possible.

Please read the tab titled 'Care.data' on the right for more information

Learning Disability

If you have a Learning Disability or look after someone who, please have a look at the link below which has details of where you can get further help.

Holding_Page-bdig_Brent_Disability_Information_Gateway.docx

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

 


 

To Register for Online Prescription Requests and Appointments booking CLICK HERE

(Site updated 31/01/2019)
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